Support > Webhosting > Plus

($50 per month per server, plus billable support hours over 3 hours)
  • 100% Network Uptime Guarantee with 24/7/365 monitoring
  • 24/7 Network and Infrastructure Support
  • Customer can open Server and End-User support tickets for all other support requests, support issues or troubleshooting of server. Support fees apply. Requests serviced on a priority and availability basis, typically within 24 hours. Application support requires an upgraded support plan.
  • Password Recovery, System Restore and Remote Power Cycle on request. Support fees apply.
  • Backups handled as per plan. If applicable, in the event of a server failure, service restoration will occur from most recent full-server backup, on a priority and availability basis. The Plus support plan guarantees server restoration with 1 business day.
  • DNS hosting handled by customer using domain registrar.
  • Reverse DNS provided.
  • Domain registrations handled by customer.
  • SSL certificates handled by customer, or optionally, for supported web servers, via a support request. Support fees apply.
  • Basic firewall access lists lockdown non-standard ports. Contact support to open ports. Support fees apply.
  • 1 network adapter. 1 IP address. Contact support for additional IP addresses. Support fees apply.
  • Web-based ticket system with phone call back, if desired.
  • Full root access provided to customer.